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Sports Plus Refund Policy

This Refund Policy outlines the terms and conditions for requesting refunds for products purchased from Sports Plus. By purchasing with us, you agree to the terms outlined in this policy.

Eligibility for Refunds

We offer refunds on products that meet the following criteria:

  • The item is in its original condition (unworn, unused, and undamaged).
  • The item must be returned within a reasonable period from the purchase date. We understand that circumstances can vary, so we encourage you to contact us promptly if you wish to initiate a return.
  • The item was purchased directly from Sports Plus.

How to Request a Refund

To request a refund, please follow these steps:

  • Contact our customer support team at info@sportsplusteam.com or (703) 222-8255 to initiate the refund process.
  • Provide your order number and a detailed explanation of the reason for the refund request.

Return Shipping

If the return is approved, you will be responsible for the cost of return shipping. Please use a trackable shipping method to ensure that the item is received by us.

Refund Process

Once we receive the returned item and verify that it meets the eligibility criteria, we will process the refund. Please allow at least 7 to 14 business days for the refund to be credited to your original payment method. Note that in some cases, this timeframe may vary.

Refund Amount

The refund amount will include the full purchase price of the item(s) minus any applicable shipping fees.

Exclusions

Please note that the following items are not eligible for refunds:

  • Customized or personalized products (unless there is a defect or error in customization).
  • Items that have been worn, used, or damaged after purchase.
  • Products purchased from third-party retailers.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions for returning the item and will arrange for a replacement or refund.

Changes to This Refund Policy

We may update our Refund Policy from time to time. You should check this page occasionally to ensure you understand any changes.